Refund Policy

To protect user rights and improve product service experience, we have formulated the following refund rules. Please read this statement carefully before applying for a refund, and confirm that the order meets the refund conditions before submitting the application.

1. Refund Policy Principles

1.This refund policy only applies to users who cannot continue to use the product or service due to objective reasons. Malicious refunds or refund after abusing services are not supported.
2.All refunds are subject to payment channel handling fees. The current Alipay payment channel handling fee is 0.6% of the actual paid amount.

The refund amount calculation rules for different website building methods are as follows:

AI Website Building

If you choose the AI website building method, the cost corresponding to the consumed credits will be deducted during refund.

Credit cost is calculated as 1 CNY = 10 credits
Actual refund amount = Paid amount - Consumed credit cost - Payment channel fee

Design Website Building

If you choose the design website building method, only the payment channel fee will be deducted during refund.

Actual refund amount = Paid amount - Payment channel fee

2. Refund Rules

The refund time limit starts from the successful payment time of the order.

7天（自然日）无理由退款

用户在订单支付成功后的7个自然日内，可申请无理由退款。退款金额将根据所选择的建站方式及实际使用情况计算。

▌ 不可退款情形

以下情况不支持退款：

1.The order has been generated for more than 7 calendar days (168 hours)
2.Orders for which invoices have already been issued
3.Cases involving illegal use of products or services, including but not limited to:

1）Spreading illegal, non-compliant, or grey industry related information
2）Damage to our company's reputation, platform security, or economic interests caused by user behavior

3. Refund Process

1.The user contacts customer service via WeChat or phone to submit a refund application
2.Customer service verifies order information, refund conditions, and product usage
3.If the refund conditions are met after verification, we will initiate the refund within 3 business days, and the funds will usually be returned to the original path within 3-7 business days
4.If the refund conditions are not met, customer service will inform the specific reason during the communication process